Over the weekend, followers of Ubisoft video games underwent a minor panic as a rumor unfold that Ubisoft could be spontaneously deleting inactive Ubisoft accounts, completely destroying digital sport libraries if customers aren’t logging on typically sufficient. Nevertheless, Ubisoft has now clarified that that is false, and customers’ digital sport libraries are secure, even when their accounts are inactive.
The rumors have been kicked off when a tweet circulated exhibiting an electronic mail entitled “Ubisoft Account Closure As a result of Inactivity.” The e-mail instructed that the recipient’s Ubisoft account had been quickly suspended, and could be closed completely in 30 days until the closure was canceled by the account proprietor.
UBISOFT closes your account in the event you haven’t logged in for a while.
You’ll lose all of your video games bought without end. pic.twitter.com/exC78bUt93
— AntiDRM? (@PC_enjoyer) July 19, 2023
The e-mail was then confirmed to be authentic by the official Ubisoft Help Twitter account, which reiterated the given instructions for canceling the pending account closure.
Whereas all of that is authentic, what precipitated individuals to panic was the context provided by the unique poster, who claimed that “You’ll lose all of your video games bought without end.”
In an electronic mail to IGN, Ubisoft clarified its stance on account deletions. The writer confirmed it has “for a few years now” deleted inactive accounts in accordance with the EU’s Basic Knowledge Safety Regulation (GDPR) on how lengthy corporations are permitted to retailer particular person private data. The corporate claims its insurance policies are “aligned with authorized necessities and with the requirements of the business” and that in addition they function fraud prevention.
Nevertheless, Ubisoft additionally clarified its standards for account deletion, noting that it completely doesn’t embrace accounts which have bought video games connected to them. The writer it takes the next under consideration:
- The gaming exercise of the account since its creation
- The account’s libraries: accounts that embrace bought PC video games aren’t eligible for deletion [emphasis Ubisoft’s]
- The length of inactivity of the account, that means the final login to our ecosystem (together with from Ubisoft video games on Steam and different platforms)
- In follow, as of in the present day, we’ve got by no means deleted accounts which have been inactive for lower than 4 years
- The existence of an energetic subscription tied to the account.
Ubisoft added that emails such because the one circulated are despatched to customers 30 days previous to account deletion, and if a consumer tries to log in throughout that window, they may obtain a discover and a hyperlink to reactivate the account upon login. You may learn extra about its coverage on its official web site.
So no, if you have not logged into your Ubisoft account in years, you are not on the verge of shedding your sport library. After all, there’s nonetheless a lot extra to fret about concerning digital possession of video games or different media and the danger of shedding these libraries at any time, particularly at a time when digital sport releases appear poised to push out bodily any day now, however you’ll be able to relaxation assured that at the very least on this scenario, Ubisoft is not simply obliterating accounts willy-nilly.
Rebekah Valentine is a senior reporter for IGN. Received a narrative tip? Ship it to rvalentine@ign.com.