"We want to deeply apologize for any inconvenient this complete scenario could have created. May you please observe these steps to reboot your console. May you please strive the steps beneath with a purpose to repair your problem and tell us the updates . Step 1 : Settings > gadgets and streaming > blue ray > persistent storage > clear 3 times > restart console and examine once more Step 2 : Flip off your console and router > unplug energy cords > wait 30 seconds > plug the ability wire again in > activate each gadgets and examine once more . Step 3 : Take away your profile from the console > restart your console > check in together with your account and double examine . If none of those steps mounted your problem our final step will likely be reset : Go to settings > system settings > console data > reset console > preserve my video games and apps > double examine." submitted by /u/MothCanDraw |